Control Room Operators and Dispatchers
Control Room Operators and Dispatchers scrutinise the tracking of all Mi7 Armed Response, Emergency Medical Services, Special Threat Response and Special Intervention teams in the Pietermaritzburg, Hilton, Howick, and surrounding areas that we service.
The operator ensures that patrols are being conducted according to the Mi7 Operational Plan and South African Police Services statistics.
They are responsible for:
• Processing alarm activations and panic alerts from clients
• Monitoring community chat groups related to security
• Prioritising incoming emergency calls
• Gathering information for responding units
• Directing responding units
• Monitoring in-vehicle cameras of all units
Emergency Command and Joint Operations Centre
Our Emergency Command Centre is a central control facility responsible for carrying out the principles of emergency preparedness and emergency management functions at a strategic level during an emergency, and ensuring the continuity of operation of a company.
Operators are responsible for strategic direction and operation decisions and do not directly control field assets, instead leaving tactical decisions to lower commands. The common function is to gather and analyse data, make decisions that protect life and property, within the scope of applicable laws and disseminate those decisions to all concerned parties.
Our Joint Operation Centre is a jointly manned facility of a joint commander’s headquarters established for planning, monitoring and guiding the execution of the commander’s decisions.