The brain of Mi7 National Group’s operation lies within its Network Command Centre which comprises various Control Rooms.

These friendly teams of Control Room Operators, Dispatchers and CCTV Controllers not only dispatch resources according to alarm activations and distress calls, but also monitor 205 crime-related community WhatsApp groups. They process more between 5000 to 10 000 WhatsApp messages per day above and beyond their normal duties.

Statistics from the Control Room show the growth of Mi7 National Group over the past years. Across the entire client base, the Control Room processed over one million alarm signals in only twelve months. Of those, more than 300,000 were panic activations or alarms being triggered. Of those, Armed Response was requested or required on 13 224 occasions.

CCTV Operators

CCTV Operators are mainly responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behaviour and contacting the authorities when necessary.

They are charged with maintaining control centre equipment, watching multiple monitors at once, making note of any unusual occurrences and interacting with law enforcement officers. Typically, CCTV Operators will report to a higher-level member of staff, such as a CCTV Supervisor or CCTV Manager, and will be expected to maintain a high level of fastidiousness, professionalism, care and integrity at all times.

Control Room Operators and Dispatchers
Control Room Operators and Dispatchers scrutinise the tracking of all Mi7 Armed Response, Emergency Medical Services, Special Threat Response and Special Intervention teams in the Pietermaritzburg, Hilton, Howick, and surrounding areas that we service.

The operator ensures that patrols are being conducted according to the Mi7 Operational Plan and South African Police Services statistics.

They are responsible for:
• Processing alarm activations and panic alerts from clients
• Monitoring community chat groups related to security
• Prioritising incoming emergency calls
• Dispatching
• Gathering information for responding units
• Directing responding units
• Monitoring in-vehicle cameras of all units

Emergency Command and Joint Operations Centre
Our Emergency Command Centre is a central control facility responsible for carrying out the principles of emergency preparedness and emergency management functions at a strategic level during an emergency, and ensuring the continuity of operation of a company.

Operators are responsible for strategic direction and operation decisions and do not directly control field assets, instead leaving tactical decisions to lower commands. The common function is to gather and analyse data, make decisions that protect life and property, within the scope of applicable laws and disseminate those decisions to all concerned parties.

Our Joint Operation Centre is a jointly manned facility of a joint commander’s headquarters established for planning, monitoring and guiding the execution of the commander’s decisions.