Mi7 National Group’s Armed Response was a division that simply had to stand out in an industry saturated with roleplayers who in many cases provide good, quality service. For Mi7, the goal was never to compete, but to reinforce.
It is an ever-repeated motto within the corridors of head office that a unified approach to crime prevention is required, where all members of the security cluster work together to root out crime in our communities. That is why Mi7 Reaction Officers often work alongside the police and other security companies on joint operations within the city, sharing resources toward a single goal of eliminating criminal threats.
However, the company has sought to go further, driven by the expectations of its clients as well as the values enshrined in its code of conduct.
While the core function of our Reaction Officers is to provide a rapid response service to clients, protecting the community is an all-inclusive deal. Reaction Officers therefore attend to all security concerns, should resources allow, whether the complaint arises from a client or not.
As an example, in January 2022 only, Mi7 Reaction Officers received 26 908 reports of possible incidents. Only 17 of those were positive crimes affecting our clients while 947 of these
incidents were attended for non-clients.
This dedication has led to countless successes in arrests for housebreaking, attempted murder, carjacking, theft, robbery and vandalism. But this is not all that the job is about.
Mi7 National Group prides itself on a public service model based on community duty. Reaction Officers are therefore tasked to make everyday differences in the lives of community members through small acts of assistance: be it waiting for a resident to leave or enter their property safely; keeping an eye on morning joggers as they burn their calories for the day; assisting with burst water pipes, fallen trees or accident debris; directing traffic; or even a pleasant smile and the wave of a hand.